PRIVACY POLICY
Rooted & Flowing, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hosted on Squarespace (the “Site”).
By accessing or using this Site, you agree to this Privacy Policy.
1. Information We Collect
A. Information You Voluntarily Provide
We may collect personal information that you voluntarily provide when you:
Submit a contact form
Schedule a consultation
Subscribe to emails
Register for services, programs, or events
Purchase digital products or services
Opt in to SMS/text communications
This information may include:
Name
Email address
Phone number
Mailing address
Organization name
Billing information
Any information you include in your message
Please do not submit sensitive medical or protected health information through the website contact forms.
B. Automatically Collected Information
Because our website is hosted on Squarespace, certain information may be automatically collected, including:
IP address
Browser type
Device information
Pages viewed
Referring website
Date and time of access
Squarespace may use cookies and analytics tools to collect this information. You can review Squarespace’s privacy practices on their website.
2. How We Use Your Information
We may use your information to:
Respond to inquiries
Provide contracted services
Process payments
Send administrative updates
Deliver educational materials
Send marketing communications (with consent)
Improve website functionality
Comply with legal obligations
We do not sell or rent your personal information.
3. HIPAA, Protected Health Information (PHI), and Electronic Protected Health Information (ePHI)
Rooted & Flowing, LLC provides consulting and educational services. The website itself is not intended for the transmission of Protected Health Information (PHI) or Electronic Protected Health Information (ePHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).
Contact forms, email, and website communications are not secure methods for transmitting confidential medical information.
Submission of information through this Site does not establish a HIPAA-covered provider relationship.
If a formal service agreement is established that requires handling of protected information, separate confidentiality and data protection terms will apply.
Users are advised not to submit sensitive medical information through website forms.
4. SMS / Text Messaging Communications
If you provide your phone number and opt in to receive SMS/text communications:
You consent to receive informational or administrative messages related to services, scheduling, or updates.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying “STOP” to any text message.
You may reply “HELP” for assistance.
Consent to receive text messages is not a condition of receiving services.
We do not send marketing text messages without explicit consent.
Your phone number will not be sold or shared for third-party marketing purposes.
5. Email Communications
If you subscribe to our mailing list, you may receive newsletters, educational content, or promotional communications. You may unsubscribe at any time by clicking the “unsubscribe” link in any email.
6. Payment Processing
Payments made through the Site may be processed via Squarespace-integrated third-party payment processors (such as Stripe or PayPal). We do not store full credit card numbers on our servers.
Payment information is subject to the privacy policies of the applicable payment processor.
7. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies through Squarespace to:
Analyze website traffic
Improve performance
Enhance user experience
You may disable cookies through your browser settings; however, certain features of the Site may not function properly.
8. Sharing of Information
We may share personal information with trusted service providers that assist in operating our business, including:
Squarespace (website hosting)
Email marketing platforms
Scheduling software
Payment processors
These providers are contractually obligated to safeguard your information.
We may also disclose information if required by law or to protect our legal rights.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is completely secure.
By using this Site, you acknowledge this inherent risk.
10. Children’s Privacy
This Site is intended for use by adults. Children should not use this Site without parental consent and guidance. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.
While the Company provides direct services to children (with parental consent obtained through a signed service agreement), this website itself is not directed at children under 13.
If we learn that we have collected information from a child under 13 without verified parental consent, we will take reasonable steps to delete it.
11. Data Retention
We retain personal information only as long as necessary to:
Fulfill service obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
12. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
To make such a request, contact us at the email listed below.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes become effective upon posting. Continued use of the Site constitutes acceptance of any revisions.
14. Contact Information
If you have questions about this Privacy Policy, please contact:
Rooted & Flowing, LLC
Greer, South Carolina
Lyndsey@rooted-flowing.com